Terms and Conditions
The website allows a person (“user”) to place electronic orders ("order") for one or more products on offer as long as such products are available and not sold out.
A purchasing contract ("sale") between the user and XiiSkate.co.za shall be complete only once a user has placed an order and the payment has been processed fully, meaning XiiSkate.co.za has received and accepted the payment.
If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.
For EFT payments kindly note the following detail:
If you have any issues with payment, please contact us on 031 702 9036.
Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).
If an item is listed as “on hold”, this means that a user currently has the last of these items in their XiiSkate.co.za shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.
Please note that the stock of all items on offer is limited. XiiSkate.co.za will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.
If it happens that XiiSkate.co.za is unable to fulfil any order at the advertised price because stock is sold out or unavailable, XiiSkate.co.za will let you know and you'll be entitled to a reimbursement for the rand value you have paid for such product.
Termination of Suspected Fraudulent Orders
XiiSkate.co.za reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives.
On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. XiiSkate.co.za may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
In the event of a fraudulent purchase being placed on XiiSkate.co.za, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. XiiSkate.co.za does not process refunds for orders suspected of fraud.
Products and Shipping
Products will be shipped on the same day should the order be completed before 11:30am. International orders will only be dispatched the following day.
Please note that actual shipping times may vary slightly and are an estimation only. We unfortunately have no control over the courier companies however they do try their best to deliver on time.
Returns and Refunds
Defective Items, Returns and Reimbursement
If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to XiiSkate.co.za within 30 days of delivery.
You will either receive a refund, or have the product repaired or replaced, depending on the situation.
Cooling Off (Cancellation Policy)
Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or art on demand items. These items may incur a cancellation charge.
You are allowed to cancel your order within 5 days of being placed if the order has not already been dispatched.
Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting firstname.lastname@example.org or calling 031 702 9036.
Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 30 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 30 working day period XiiSkate.co.za reserves the right to refuse a return or exchange.
Refunds are offered in the original method of payment. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.
Returns and Exchanges
Please see our Returns Policy or Exchange Policy for more information on returns and refunds.
XiiSkate.co.za has 3 return/exchange policies:
Please note that shipping fees are not refundable. Should you have received free shipping on your purchase you will be liable for this fee as XiiSkate.co.za has incurred this cost in good faith.
Promotional Voucher Codes
From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.
Promotional vouchers are issued at the discretion of XiiSkate.co.za. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.
A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code at checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
From time to time, XiiSkate.co.za may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.
XiiSkate.co.za cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by XiiSkate.co.za at its full discretion. XiiSkate.co.za staff and their family members are not allowed to participate, will not be considered for competition winners in these competitions and will not be eligible to win.
XiiSkate.co.za reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.
XiiSkate.co.za cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.
XiiSkate.co.za and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the "Property Protection"). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by XiiSkate.co.za
The Protection of Data
Termination/Cancellation of Orders
XiiSkate.co.za reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. XiiSkate.co.za may also refuse to refund you on the basis of transaction being suspected as fraudulent - you may then initiate a chargeback process from your bank if you wish to receive a refund.
Changes in General Conditions
XiiSkate.co.za reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T's & C's every time you transact on our website.
We reserve the right to ban any individual uploader or website domain from using our services for any reason.
|Shipping Category||Shipping Cost|
|Standard Shipping on all orders below R200||R50|
|Next Working Day||R250|
|Items on Special||From R50*|
*Please note - only if products are marked 'in stock' or with 1-3 working day delivery time, will expedited shipping options be applicable.
EMS Express International delivery takes on average 7-10 Working days for delivery. Pricing is calculated on weight upon checkout.
Return Merchandise Authorization
You have 30 working days upon receipt of your order to contact XiiSkate.co.za for a refund.
We aim to process your return request within 3 days. Should you have any queries please contact us at email@example.com
Please refer to the break-down below to preview return policies for certain products.
Final Sale Items
Final sale items may not be returned for an exchange or refund.
Shipping and Handling
Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The Client Concierge team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.
Gift cards are not refundable for cash. Therefore, if you require a refund for items being returned or exchanged that were purchased with a gift card, only your XiiSkate.co.za wallet will be credited.
Gift cards are valid for up to 3 years.
Deck Warranty -
All Skateboards are warranted against defect in materials and workmanship for a period of 120 days from the date of purchase. This means that we will repair or replace, at our option, any Skateboard that delaminates due to defects in materials, workmanship or glue. This is the only condition covered by our warranty. No other warranty is expressed or implied.
What this warranty does not cover:
Breakage due to:
Improper installation of accessories
Improper foot positioning when landing high impact tricks
Normal Wear & Abuse:
Tail and nose wear from dragging the nose and tail on the ground
Edge chipping from ground, curbs or walls
Warping from exposure to heat, rain, snow or immersion in water
The Fine Print:
Return requests will be approved at the discretion of XiiSkate.co.za
Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.
There will be an additional R50 re-packaging fee for products returned not in their original, undamaged packaging.
Please note that items arriving after the 30 working day return deadline will not be accepted and will be returned to sender.
Exchange requests will be approved at the discretion of XiiSkate.co.za
Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.
There will be a R50 re-packaging fee for products returned for an exchange not in their original, undamaged packaging.
Please note that items arriving after the 30 working day exchange deadline will not be accepted and will be returned to sender.
In the case of incorrect/damaged/faulty/ – exchanges or replacements are the responsibility of XiiSkate.co.za. Please notify us of the incorrect/damaged/faulty/ product within 3 days of receipt of the product.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, and identity number
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
Web browser cookies
How we use collected information
XiiSkate.co.za collects and uses Users personal information for the following purposes:
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.