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Frequently Asked Questions

What is your return policy?

If you need to return or exchange your purchase for any reason, just ship back to us in brand new condition within 14 days of your purchase. We’ll get you a refund. Just shoot us an email at info@xiiskate.co.za

How do I pay? 

Pay with Credit Card, eft or even go into a bank and do a deposit but remember to use your order number as your reference. If you are a Laanie we even accept Bitcoin. We are here to help you, just message us should you need any help. We are here for you. 

How much is shipping?

A R50 delivery (to your door) fee will be charged on all orders in South Africa. If you live in another country a shipping fee will be calculated on Checkout according to the weight of the products being purchased. 

How long does shipping take?

Normally if the order is done before 1pm on a business day the item will be sent that very day. Delivery to JHB and Durban is normally overnight however Cape Town delivery will take 3 Working days. 

Do you ship Internationally?

Yes! Pretty much everywhere. All international purchases ship EMS Express International. Please note that on EMS Express International packages that tracking is only available until the item reaches the South African border, therefore as soon as the package is scanned into your native country you should be able to track it through your local post office.  Also, remember your country may levy taxes, customs fees, or import duties on the purchase that you'll be responsible for. EMS Express International usually takes between 7 and 10 working days to be delivered. 

Do you ship to the USA? 

Yes we do ship to the USA as seen above. We are currently in the process of launching XiiSkate.com which will be situated in the USA. We will hold stock in the USA and be able to ship with a delivery time of a day or two. We are aiming to go live in March 2018. 

Can you expedite shipping?

We offer a number of shipping options within South Africa. Please note orders need to be completed before 11:30 am in order for them to be received overnight. 

When do I get my tracking number and how do I track my parcel?

Before 5pm an automated email will be sent to you with your tracking number and a link you can click to track your parcel. If your tracking number does not show up immediately please be patient as some time's the courier companies systems only refresh in the morning. 

Why was my order was not sent you A%*Holes?

Play nice we are super human but sometimes issues do occur that are beyond our control. We do endeavour to get your orders out as fast as possible.